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Service Description of Ambulance Service

Step by Step guide to dialling 999:

Dial 999 immediately for emergencies such as:

  • chest pain,
  • difficulty in breathing,
  • loss of consciousness,
  • severe loss of blood,
  • severe burns and scalds,
  • choking,
  • fitting / convulsions,
  • drowning, and
  • severe allergic reactions.

 

  1. Before you phone, make sure you know the location of the emergency and the telephone number that you are calling from.
  2. The first person to speak to you will be the telephone operator, who will ask whether you require the ambulance, fire, or police service.
  3. Once you have requested an ambulance, you call will be connected to the Ambulance Dispatch Centre
  4. The Ambulance Call Taker will ask where you want the ambulance to go. An ambulance will be sent as soon as the location is known.
  5. Stay on the line- the call taker will ask you some questions about the incident, including details about the condition of the patient or patients. Information you provide is relayed to the ambulance crew.
  6. 6. Do not hang up until instructed to do so. The call taker may offer you advice to enable you to help the patient, and you will also be required to confirm the location and number you are calling from.