Complaints of Operations

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If you do not feel happy about they way you, your child, or someone you care for, have been treated in hospital, you have the right to make a complaint to the surgery concerned. You can put your complaint in writing and send it to the Complaints Manager at the hospital concerned.

If you do not feel that your complaint has been resolved, you can ask for an independent review panel to be set up by a non-executive member of the NHS trust board, or convener. This request must be made within 28 days of the response from the hospital to your initial complaint. The convener will ask you to explain in writing exactly why you are still dissatisfied, if you haven't already done so. It is a good idea to write down the exact dates and times of the incident you are making your complaint about, along with the names and job titles of any staff involved.

If an independent review is considered necessary, three panel members (including the convener and an independent person) will talk to everyone involved and make a report. The chief executive of the hospital trust will then write to you to tell you of any action being made as a result of the report.

If you still think that your complaint has not been resolved, you can contact the Health Service Ombudsman.