Service Description of Patient choice

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There are two main parts to the initial program: choice of hospital; and waiting, booking and choice.

Choice of hospital:

From summer 2004, all patients waiting six months for any form of elective surgery will be able to choose at least one alternative hospital, and normally four, for treatment. This applies to non life-threatening surgery that is not needed immediately, such as reconstructive breast surgery. Patients may choose to receive treatment at public or private hospitals, or Diagnostic & Treatment Centres (DTCs)

From December 2005, it is planned that all patients will be given this choice, not just those waiting longest for hospital treatment. You will be offered choice when your GP refers you to hospital. You will be able to choose which consultant and which hospital suits you best. You will receive support from a combination of healthcare services, including the GP, Primary Care Team, Practice Staff and a Booking Management Service.

Waiting, booking and choice:

By the end of 2004, you will be able to see a GP within two working days of making an enquiry, or another primary care professional (such as practice nurses) within one working day. You will also wait no more than four hours in Accident and Emergency from arrival to admission, transfer or discharge.

By the end of 2005, you will have a maximum wait of six months for inpatient admission (being taken into hospital for treatment) and 13 weeks for an outpatient appointment (coming in to visit a doctor but not staying overnight). All patients will be offered a choice of providers at the point of referral and, with the support of your GP, you will make your choice through the booking system.

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